Quick Guide for Helping Students
The Office of the Dean of Students handles requests from faculty and staff for student assistance and referral for a range of issues impacting students. With this in mind, we created the Quick Guide for Helping Students.
The Guide is available in online or printable PDF formats:
- Download the Quick Guide for Helping Students (PDF)
- Browse this site
Our goal is to make it as easy-to-use as possible for faculty and staff who would not have had some of the specialized training you may have in assisting students.
University Counseling Service
University Counseling Service offers psychological services and outreach that fosters the mental health of students, nurtures student success, and contributes to a safe and welcoming campus community. University Counseling Service is available free to enrolled students and offers a variety of counseling services and approaches to best assist students in need. The University Counseling Service can be reached at 319-335-7294.
Student Care & Assistance
Student Care & Assistance in the Office of the Dean of Students works to foster student learning experiences that support academic and personal development and success. When students encounter emergency or crisis situations, such as prolonged illness, hospitalization, a death in the family, or other incidents, that impact their ability to participate academically and socially on campus -- we are here to help.
Student Care & Assistance coordinates efforts among campus partners to assist students in accessing resources, overcoming challenges, and getting back on the path to success. Student Care & Assistance can be reached at 319-335-1162.
Quick Guide Scenarios
Take immediate action if the student:Threatens to injure, harm, kill, or risk the safety of self or others
Acts in a frightening or threatening manner
Refuses to leave the classroom after being asked to leave
Reports or initiates a threat or bomb scare
ContactUniversity of Iowa Police Department (UIPD)
Campus Phone: 911
Routine Dispatch: (319) 335-5022
Report behavior of concern if the student:Acts significantly out of character
Acts in a way that causes alarm
Displays unhealthy or dangerous patterns of behavior
ContactThreat Assessment & Care Team
Eli Hotchkin (319) 467-0311
Mark Bullock (319) 335-5011
Angie Reams (319) 335-1162
UI Police 24/7 Dispatch Number (319) 335 - 5022
Consult for guidance or advice if the student:Appears to be out...
Assisting Emotionally Troubled Students
Identifying BehaviorsDistressed Students:Are irritable, sad, unduly anxious, withdrawn, confused, lacking motivation or concentration, seeking constant attention, showing lack of hygiene, or demonstrating bizarre, erratic, or concerning behaviors including references to self-harm. Disruptive Students:Interfere in the University of Iowa’s learning environment with behavior that is reckless, disorderly, aggressive, defiant, destructive, threatening, and dangerous to self or dangerous to others.Learn More
Assisting Victims of Sexual Assault, Dating Violence, or Stalking
Receive InformationLISTEN ACTIVELY. Don’t interrupt, or inject your feelings. Your caring but silent attention will be invaluable. NEVER BLAME them for being assaulted. Even if the student reports feeling responsible, say clearly and caringly that it wasn’t their fault. ASK before you touch. Don’t assume that physical contact, even a gentle touch or hug, will be comforting to a survivor. Be patient, give them the space they need. RespondINFORM the student that certified victim advocacy services are available:
Rape Victim Advocacy Program, 24/7, 319-335-6000. Domestic Violence Intervention Program, 24/7, 319-356-9863.
Laws and Codes
Privacy Laws and Confidentiality:The Family Educational Rights and Privacy Act (FERPA) permits communication about a student of concern under the following circumstances:
UI may disclose personally identifiable information from an “educational record” to appropriate individuals in connection with a health or safety emergency. Information may be released to parents, police or others, if knowledge of the information is necessary to protect the health or safety of the student or other individuals. Information can be shared with University personnel when there is a specific need to know and should be limited to the essentials of University business.
Master Resource List
Emergency Situation911 or (319) 335-5022
Threat Assessment & Care Team319-335-5022 • UIPD 24/7 Dispatch
319-384-2955 • Eli Hotchkin (7:30 AM - 4:30 PM)
319-384-2955 • Josh Lovik (8 AM - 5 PM)
319-384-2955 • Angie Reams (8 AM - 5 PM)
hr. uiowa. edu/tat • uitat@uiowa. edu
The TAT combines expertise in the areas of law enforcement, mental health, student services, organizational effectiveness, employment law and other legal issues.